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Terms & Conditions

Last updated: 5 June 2026

These Terms and Conditions (the "Terms") govern your access to and use of the OneLookup website at onelookup.ai and the related search and reporting services (together, the "Services"), operated by ONELOOKUP LIMITED, a company incorporated in the Republic of Cyprus (registration number HE 492254), with registered office at Aglantzias 21, Complex 21B, 2nd floor, Flat/Office 1, Aglantzia, 2108, Nicosia, Cyprus ("OneLookup", the "Company", "we", "us", or "our").

By creating an account, completing a purchase, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy (which covers our cookie practices), which is incorporated by reference. If you do not agree, do not use the Services.

Please read Section 2 (Dispute Resolution) and Section 16 (Limitation of Liability) carefully — they affect your legal rights, including, where permitted by law, how disputes are resolved and the amount you may recover.

1. Eligibility and Acceptance

The Services are offered only to individuals who are at least 18 years old and able to form a legally binding contract. By using the Services you represent and warrant that you meet these requirements and that the information you provide is accurate.

You may use the Services only for your own lawful, personal, non-commercial purposes, and only in compliance with these Terms and all applicable laws.

2. Dispute Resolution; Class-Action and Jury-Trial Waiver

This Section applies to the maximum extent permitted by the law applicable to you. Nothing in this Section deprives a consumer of mandatory rights they have under the law of their country of residence, including any right to bring proceedings before, or to have a dispute heard by, the courts of that country.

a. Informal resolution first. Before commencing any formal proceedings, and before initiating any payment dispute or chargeback, you agree to contact us at help@onelookup.ai with a written description of the dispute and to attempt to resolve it informally in good faith for at least thirty (30) days. If it is not resolved informally, you agree to submit a formal written complaint to help@onelookup.ai (marked as such, with your account details and any supporting information) and to allow us a reasonable time to respond before taking further action.

b. Binding arbitration (where permitted). Except where prohibited by applicable law, and except for the carve-outs in subsection (d), any dispute that is not resolved informally shall be finally resolved by binding individual arbitration administered under internationally recognised arbitration rules, conducted in English, before a single arbitrator, and capable of being held remotely. Judgment on the award may be entered in any court of competent jurisdiction.

c. Class-action and jury-trial waiver (where permitted). TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH AGREE TO BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES ANY RIGHT TO A TRIAL BY JURY. This subsection does not apply where it is unenforceable under the law applicable to you (including for many consumers resident in the European Union, European Economic Area, or United Kingdom).

d. Carve-outs. Either party may (i) bring an individual claim in small-claims court, (ii) seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or data, and (iii) pursue any remedy that cannot be waived under applicable law.

e. Time limit. To the extent permitted by applicable law, any claim arising out of or relating to the Services must be commenced within one (1) year after the claim arises; otherwise it is permanently barred.

3. The Services

OneLookup is an information service that searches publicly available and lawfully licensed data sources and compiles the results into reports. Depending on the search type, the Services may include lookups by phone number, email address, photo (reverse image search), and searches of public U.S. sex-offender registry records by name.

The Services and all reports are provided for general informational purposes only. We are an information-aggregation service. We do not conduct background checks within the meaning of, and are not a "consumer reporting agency" under, any law (see Section 6). We are not a private investigator, detective, or background-screening service, and we do not conduct investigations on your behalf.

Photo (reverse image) lookup. The photo feature is a visual-similarity search performed by a third-party engine. It returns publicly available images that the engine assesses as visually similar to the photo you submit, together with a similarity score. It is not a determination of identity: we do not perform biometric identification, and we do not create or store any facial template or other biometric identifier. Any name or detail associated with a result is informational, is drawn from public sources, and may be inaccurate; you must verify it independently.

4. Accounts

An account is created for you after a successful purchase. We use passwordless ("magic link") sign-in: access to your account depends on access to your email inbox. You are responsible for keeping your email account secure and for all activity that occurs under your account. Notify us promptly at help@onelookup.ai of any unauthorised use.

5. Licence to Use

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services and to view the reports generated for you, solely for your own personal, non-commercial use. All rights not expressly granted are reserved.

6. Not a Consumer Reporting Agency — FCRA

ONELOOKUP IS NOT A "CONSUMER REPORTING AGENCY" AS DEFINED IN THE U.S. FAIR CREDIT REPORTING ACT, 15 U.S.C. § 1681 ET SEQ. ("FCRA"). THE INFORMATION AND REPORTS WE PROVIDE ARE NOT "CONSUMER REPORTS" UNDER THE FCRA, AND MAY NOT BE USED FOR ANY PURPOSE GOVERNED BY THE FCRA OR ANY SIMILAR LAW.

You expressly agree that you will NOT use the Services, any report, or any information obtained through the Services, in whole or in part, as a factor in:

  • establishing an individual's eligibility for credit, loans, or insurance for personal, family, or household purposes;
  • employment decisions, including hiring, retention, promotion, reassignment, or termination;
  • housing, tenancy, or rental decisions, including evaluating a prospective tenant;
  • educational admissions or eligibility for a scholarship, grant, or government benefit or licence; or
  • any other personal-eligibility determination regulated by the FCRA or comparable law.

You are solely responsible for your use of the Services and for ensuring that your use is lawful and complies with this Section. Where information of the type covered by the FCRA is required, you must obtain it from a properly authorised consumer reporting agency.

7. Sex-Offender Registry Lookups

The sex-offender registry feature returns records sourced from publicly available U.S. state and federal registries, matched primarily on the name you submit.

You acknowledge and agree that:

  • a result returned for a name may not be the person you are looking for — names are common and registry data varies in quality. You must independently verify any result against the official state sex-offender registry before relying on it in any way;
  • registry information is provided by third-party and government sources, is not guaranteed to be accurate, complete, or current, and we do not control it;
  • you will not use any registry information to harass, threaten, intimidate, defame, discriminate against, or commit any crime against any person, and you will not use it for any FCRA-governed purpose (Section 6); and
  • many U.S. states impose their own legal restrictions on the use of registry information. You are solely responsible for complying with all such restrictions.

8. Acceptable Use and Prohibited Conduct

You agree that you will not, and will not permit anyone else to:

  • use the Services or any report to stalk, harass, threaten, intimidate, "dox", defame, blackmail, or unlawfully discriminate against any person, or to commit any unlawful or harmful act;
  • use the Services for any purpose prohibited by Section 6 (FCRA) or Section 7 (registry use);
  • use the Services for any commercial purpose, or resell, sublicense, distribute, publish, or share reports or data obtained through the Services with any third party;
  • use any robot, bot, spider, crawler, scraper, or other automated means to access, extract, harvest, or index any part of the Services or its data;
  • upload a photo or submit any data that you do not have the lawful right to provide. By using the photo (reverse image) search you affirm that you have the legal right to upload and search the image you submit, and you consent to its processing by our third-party search provider;
  • attempt to gain unauthorised access to, interfere with, overload, or disrupt the Services, or circumvent any security, rate-limiting, usage, or access control;
  • reverse engineer, decompile, or attempt to derive the source code of the Services except to the extent this restriction is prohibited by applicable law; or
  • use the Services in violation of any applicable law or these Terms.

We may investigate and take any action we consider appropriate for a suspected violation, including suspending or terminating your account and reporting conduct to law enforcement.

9. Subscriptions, Credits, Add-ons, and Billing

Payment processing. Payments are processed by our third-party payment provider. We do not receive or store your full card details. By purchasing, you also agree to the payment provider's applicable terms.

Subscription. OneLookup is offered on a subscription basis that begins with a paid trial and then automatically converts to a recurring plan unless cancelled. The current price of the paid trial, the recurring price, the billing interval, and the number of lookups ("credits") included per billing period are displayed at checkout before you pay. Each lookup consumes one credit; running the same search again consumes another credit.

Auto-renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the then-current price and interval, and your payment method is charged at the start of each new period, until you cancel. Credits granted for a period do not roll over unless we state otherwise.

Immediate performance; authorisation. The Services are digital and are delivered to you immediately: the moment you run a lookup we query paid third-party sources on your behalf and the credit for that lookup is consumed. By purchasing, you request and consent to immediate performance of the Services, and you acknowledge and authorise the paid-trial charge, its automatic conversion to the recurring subscription, and each recurring charge thereafter, at the prices and intervals shown to you at checkout, until you cancel.

Credit packs and add-ons. We may offer one-time purchases, including additional credit packs and feature unlocks (for example, PDF report download and the sex-offender lookup feature). These are charged once at the price shown at checkout.

Price changes. We may change prices and the contents of plans prospectively. Material changes affecting your subscription will take effect on a renewal after notice to you; your continued use or non-cancellation after the effective date constitutes acceptance.

Taxes. Prices may be exclusive of applicable taxes, which you are responsible for.

10. Cancellation

You may cancel your subscription at any time by contacting us at help@onelookup.ai, and we action cancellations promptly on receipt. Cancellation stops future renewals and takes effect at the end of the current billing period; you retain access and any remaining credits until then. To stop an upcoming charge, cancel before the renewal date. We do not provide partial-period refunds for cancellation except as required by applicable law.

11. Refunds

Because the Services are digital and are delivered to you immediately, all purchases are final and non-refundable except as expressly set out in this Section or as required by the law applicable to you:

  • Paid trial. The paid-trial fee is refundable only if you request a refund within seven (7) days of the charge and you have not consumed any lookup or credit during that period.
  • Recurring subscription. Recurring charges are non-refundable, except where the Services were materially unavailable for an extended period due to our fault, or where a refund is required by applicable law. To avoid the next charge, cancel before the renewal date (Section 10).
  • Credit packs and feature unlocks. One-time purchases are non-refundable once the credit or feature has been used.
  • Results are not a basis for a refund. We provide a search service, not a guaranteed result. A lookup that completes but returns limited, partial, or no information about the subject has still been fully performed — the data available from public and licensed sources varies, as explained in Section 15 — and is not eligible for a refund or credit. A report is treated as fully delivered the moment it is generated for you, regardless of its contents, and no exception is made for a report that is incomplete, partial, or does not contain the specific information you expected. Credits are automatically restored only where a search fails due to a technical fault on our side.

How to request a refund. Email help@onelookup.ai from your account email address, within the applicable window above, with the transaction details and the reason for your request. In all cases, a refund request must be submitted within thirty (30) days of the charge; requests made after that window are not eligible. We review each request against this Section and, where a refund is due, return it to your original payment method.

Payment disputes and chargebacks. If you believe a charge is incorrect, contact us first at help@onelookup.ai — we resolve genuine issues quickly. Initiating a chargeback or payment dispute in respect of Services that were delivered to you (including credits you have already consumed) is a breach of these Terms. To the maximum extent permitted by applicable law, we may respond to any dispute with records of your account activity and usage, contest disputes we consider illegitimate, suspend or terminate accounts engaged in dispute abuse, and recover amounts wrongfully charged back together with reasonable related costs.

Your statutory rights. Nothing in this Section affects any non-waivable statutory right of withdrawal, cancellation, or refund you may have as a consumer under the law of your country of residence, including, where applicable, EU/Cyprus consumer law. Where a right of withdrawal would otherwise apply to digital content or services, you expressly request that performance begin immediately when you run a lookup, and you acknowledge that you thereby lose that right of withdrawal once the Services have been fully performed.

12. User Content and Submissions

You retain ownership of the searches, photos, and other content you submit ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, and use your User Content as necessary to operate and provide the Services to you. You are solely responsible for your User Content and represent that you have all rights necessary to submit it.

13. Intellectual Property

The Services, including all software, text, design, graphics, and other materials (excluding User Content and third-party data), are owned by the Company or its licensors and are protected by intellectual-property laws. Except for the limited licence in Section 5, no rights are granted to you.

14. Third-Party Services, Data Sources, and Links

The Services rely on third-party data providers and may contain links to third-party websites. We do not control and are not responsible for third-party data, services, or sites, and their inclusion does not imply endorsement. Your use of any third-party service is governed by that third party's terms.

15. Disclaimers — "As Is"; Accuracy

THE SERVICES AND ALL REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty as to accuracy, completeness, availability, security, or uninterrupted operation, in each case to the maximum extent permitted by applicable law.

Information is compiled from publicly available and licensed third-party sources that we do not control and that may be inaccurate, incomplete, outdated, or mismatched. We do not verify, and do not guarantee the accuracy, completeness, or reliability of, any information, and the same search may return different results at different times. You must not treat any report as a definitive or official record, and you use it at your own risk.

This Section does not exclude or limit any warranty or right that cannot be excluded or limited under the law applicable to you, including non-excludable rights you may have as a consumer.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers (the "Released Parties") will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Services, even if advised of the possibility; and
  • the Released Parties' total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the total amount you paid to us in the six (6) months immediately before the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not be limited by law. If applicable law does not allow some of the above exclusions or limitations, they apply to you only to the extent permitted.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Released Parties from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to your use or misuse of the Services, your User Content, or your violation of these Terms or of any law or third-party right.

18. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, or to protect the Services, other users, or any third party. You may stop using the Services at any time. Sections that by their nature should survive termination (including Sections 2, 6–8, 11, 13, 15–17, and 19) survive.

19. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Republic of Cyprus, and the courts of Cyprus shall have jurisdiction, except that:

  • if you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you retain the protection of the mandatory consumer-protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country; and
  • nothing in this Section deprives you of any other protection that cannot be derogated from by agreement under the law that would otherwise apply.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

21. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and the Company regarding the Services. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. We are not liable for any failure or delay caused by events beyond our reasonable control. Section headings are for convenience only.

22. Contact

Questions about these Terms? Contact us at help@onelookup.ai or ONELOOKUP LIMITED, Aglantzias 21, Complex 21B, 2nd floor, Flat/Office 1, Aglantzia, 2108, Nicosia, Cyprus.